Return and Refund Policy
Return & Refund Policy
Last Updated: March 12, 2025
At Black Cube Chronology, we want you to shop with confidence and be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help! Please review our policy below.
🔄 Returns
We accept returns within 30 days of delivery if the item meets the following conditions:
✅ Condition: Must be unused, unworn, and in the original packaging with all tags attached.
✅ Proof of Purchase: A receipt or order confirmation is required.
🚫 Non-Returnable Items: Gift cards, final sale items, and customized or personalized products are non-refundable.
🌍 International Returns: Customers outside the U.S. are responsible for any import taxes, duties, or fees related to the return. These fees are non-refundable.
📩 How to Initiate a Return
1️⃣ Email us at contact@blackcubechronology.com with your order number and reason for the return.
2️⃣ Our team will review your request and provide further return instructions.
📞 Phone Support: +1 (307) 920-9838
💰 Refunds
Once we receive and inspect your return, we will notify you of its approval or rejection.
✅ Approved refunds will be issued back to your original payment method within 5-10 business days.
🚚 Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
🌍 International Refunds: Duties, taxes, or VAT paid on international orders are non-refundable.
⏳ Haven’t received your refund after 10 business days?
✔️ Check your bank or credit card statement.
✔️ Contact your bank or payment provider, as processing times may vary.
✔️ If you’ve done the above and still haven’t received your refund, email us at contact@blackcubechronology.com.
📞 Phone Support: +1 (307) 920-9838
🔁 Exchanges
We only replace items if they arrive defective or damaged.
📩 To request an exchange:
1️⃣ Email us at contact@blackcubechronology.com with photos of the defect or damage.
2️⃣ We will assess your request and provide exchange instructions.
📞 Phone Support: +1 (307) 920-9838
📦 Return Shipping
🚚 Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.
✅ We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
🌍 International Returns:
- Customers are responsible for return shipping costs.
- We cannot cover import duties or taxes that may have been paid.
📩 Contact Us
For any questions regarding returns and refunds, please contact us:
📧 Email: contact@blackcubechronology.com
📞 Phone: +1 (307) 920-9838
🏢 Business Address: 30 N Gould St #48750, Sheridan, WY 82801
🌍 Website: blackcubechronology.com
📌 We appreciate your trust and are here to ensure a smooth shopping experience!
